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Affordable quality health care

BILLING, PAYMENTAND INSURANCE INFORMATION

Billing Process

1. After Your Visit: You will receive an itemized bill detailing the services provided.
2. Insurance Handling: We will directly submit claims to your insurance provider.
3. Final Statement: Once your claim is processed, we will send you a statement of any remaining balance.

Payment Options

Health One offers various payment methods to accommodate all our patients, whether local or abroad:

Cash Payments are accepted directly at our facilities.

Mobile Money (Momo) allows for quick and secure payments via your mobile device.

Credit and Debit Cards are accepted both in-person and online.

Online Payments can be made through our secure portal, which supports international transactions, allowing family members abroad to easily manage payments for their loved ones.

For more information or to make a payment, please visit our Online Payment Portal

Health Insurance Coverage

At Health One, we strive to make healthcare accessible. We accept a wide range of national and regional insurance plans, ensuring that you can receive care without financial worry. For details on the insurance providers we partner with, please visit our Insurance Provider List.

  1. National Health Insurance Scheme (NHIS) – A government-run scheme that provides basic healthcare services to Ghanaian residents.

 

  1. Metropolitan Health Insurance – A private insurer offering a variety of health insurance products for individuals, families, and corporate groups.

 

  1. Apex Health Insurance- Known for providing flexible and customizable health insurance plans suitable for a wide range of customers, including corporate entities.

 

  1. GLICO Healthcare– A subsidiary of GLICO Group, this company is one of the pioneers in private health insurance services in Ghana.

 

  1. Phoenix Health Insurance – Offers comprehensive health insurance solutions tailored to meet the needs of both individuals and corporate clients.

 

  1. Premier Health Insurance– Provides health insurance services with a focus on affordability and comprehensive coverage.

 

  1. Cosmopolitan Health Insurance– Known for its customer-centric approach, offering a variety of plans to meet different health care needs.

 

  1. Acacia Health Insurance- Offers health plans that provide coverage for a wide range of medical services with an emphasis on accessibility and quality care.
Financial Assistance

We place the well-being and dignity of our patients at the heart of all we do, providing care that is empathetic and understanding.

Billing Questions

Our billing team is here to help with any inquiries you might have. Contact us at billing@healthonegh.com or call +233 59 710 3494‬. See our FAQ page for quick answers

Frequently Asked Questions (FAQs)

Billing, Insurance and Payment

Health One accepts a wide variety of insurance plans, including both national and regional providers. Please check our Insurance Provider List above for a complete list of accepted insurance.

We recommend contacting your insurance provider for detailed information about your coverage. Health One can also provide a summary of likely coverage for typical services, but specific benefits will depend on your individual plan.

If you do not have insurance, you can still receive care at Health One. Please contact our Financial Assistance Office to discuss payment options and potential financial support.

Family members abroad can easily make payments through our secure Online Payment Portal We accept international credit and debit cards and provide detailed instructions for completing transactions from overseas.

Yes, Health One offers flexible payment plans for costly procedures and treatments. Contact our billing department at ‪+233 59 710 3494 or billing@healthonegh.com to discuss your options.

Yes, payments can be made through our Online Payment Portal, which supports various payment methods including credit cards, debit cards, and Mobile Money.

Please contact our billing department immediately if you notice discrepancies on your bill. You can reach us at ‪+233 59 710 3494 or billing@healthonegh.com , and we will rectify any errors promptly.

Our online payment portal uses advanced encryption and security protocols to ensure that your financial information is always protected.

Receipts are automatically generated for online payments and sent to your registered email address. For in-person payments, a receipt will be provided at the time of payment.

Our dedicated billing and insurance team is available to answer any of your questions. Contact them directly at ‪+233 59 710 3494 or billing@healthonegh.com for assistance.

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